OUTSTANDING CUSTOMER SERVICE, PERSONABLE AND KNOWLEGABLE STAFF. At first I was skeptical about going to a pawn shop. I had a very high priced diamond ring I was looking to sell ($40K+). I had visited several reputable jewelry stores over the past year receiving quotes which I was not satisfied with. I had read some reviews from others about auctioning their diamonds but being dissatisfied with the amount they received and having received higher quotes from their local pawn shop, so I said what the heck.
South Charlotte Jewelry and Loan was the first pawn shop I visited ever. I was greeted by two gentlemen with smiles and great conversation. After they reviewed my diamond ring, he immediately placed a call to the owner Mike. He told me that the ring is not something they would be able to sell at their location however, the owner may be able to assist me. This was a Saturday. I spoke to Mike (owner) and he told me he believed he would be able to assist me. I could go on and on about how he went above and beyond to assist me with the sale of my precious ring and it all would be true. The bottom line is that by Sunday, he had a buyer for me and the price was more than I had been offered by any other jewelry store. What I liked most is he was not in this to make a buck, he was genuinely trying to help me sell my ring and get the most money for it. He even offered to give me the information of the buyer to cut out the middle man (him). He also offered to continue to search for other buyers. He was honest and shared the process step by step. He also offered to verify funds for me at his bank, go with me to the bank to make the deposit; he wanted me to feel comfortable with the process. This is a place of integrity and a place that provides exemplary customer service going above and beyond for their customers.
Thank you so much Mike and Team for your efforts in getting my ring sold! You didn't have to but you did! Customer service beyond compare!